FAQs
HOW MUCH DOES SHIPPING COST?
Free Ground Shipping is available for orders within the contiguous Dubai. Orders outside of the contiguous Dubai are actual shipping costs based on your selection and location. This is available for review during the checkout process. (DHL courier service used).
Please see Shipping & Delivery for more information.
WHEN WILL MY ORDER SHIP?
For prints: The estimated delivery date of your product is calculated by combining the production time and delivery method.
Rolled prints: within 10 working days
Framed prints: within 10 – 20 working days
Hand painted artwork: 2 – 4 months, will differ depending on the scale
WHEN WILL MY ORDER ARRIVE?
For prints: With the exception of specialty items and expedited shipping, your artwork will arrive in 10 – 20 business days for orders placed within the contiguous Dubai. All other ship to locations may take longer. This is based on your orders lead time and transit time.
Hand painted artwork: Will differ depending on commission and scale.
WHAT IS THE STATUS OF MY ORDER?
To check your order status, please contact us.
CAN YOU SHIP INTERNATIONALLY?
Simply select your ‘Ship To’ country at time of checkout to see your options.
For many sizes and ship to locations, your options will be available at check out.
Depending on your current country's customs process, additional duties and taxes may be due to the carrier before or at the time of delivery. To determine additional options not available during the checkout process, please contact us.
DO I HAVE TO SIGN FOR MY PACKAGE?
In most cases, you will not have to sign to receive your order: if the courier feels that the delivery address is secure they will leave the package at your door. However, if you wish to have your package delivered after a certain date or request to have the package signed for, we will do our best to accommodate your request.
CAN I SHIP TO A THIRD PARTY? CAN I INCLUDE A GIFT NOTE?
Of course! Our bottle prints make wonderful gifts. You can enter a recipient's shipping address when placing your order, check 'This is a Gift,' and enter your gift's message.
DO YOU OFFER TRADE PRICING OR WHOLESALE ACCOUNTS?
The Anna McKeown Collection. offers exclusive trade pricing and services to interior designers, retailers, and members of the design community. To become a member, please contact us and we will review your request.
CAN I ORDER A CUSTOM PIECE OF ART?
Yes! Feel free to contact us with your specific project and we will discuss options and pricing.
HOW CAN I CANCEL OR RETURN MY ORDER?
In most cases, we can only cancel an order within 2 hours of being placed. To request a cancellation, please contact us with your request.
We do offer a 14 day return policy. You may return any new, unused, undamaged artwork within 14 days of delivery for a full refund, minus the cost of shipping. To process your return and refund, please contact us to request your return authorization number before carefully packaging the artwork and returning it to us.
If the artwork is received in a condition other than new, the refund may not be issued - this will be at the discretion of Anna McKeown Collection. Most refunds are issued within 3-5 days after we receive and process your return. All refunds will be issued in the original form of payment.
Please see our Returns Policy for more information.
WHAT IF MY ARTWORK ARRIVES DAMAGED?
In case of shipping damages or errors, please keep the packaging and its contents and contact us immediately. We will ship a new package to you at no charge and have the carrier company pick-up the damaged order.
WHAT MATERIALS AND FRAMING DO YOU OFFER?
Please refer to the product description found on each product page for a description of the materials and framing options.
HOW LONG WILL MY ARTWORK LAST?
All of our pieces are created using high quality materials and advanced UV resistant treatments to guarantee their long life. When treated as instructed, your art will last a lifetime. Always hang your artwork away from direct sunlight.
HOW SHOULD I TAKE CARE OF MY ARTWORK?
Use a soft dust brush to gently remove dust when needed. Keep out of direct sunlight.